Refund policy

1. Overview

At reviveplus.shop, we strive to ensure customer satisfaction. This policy explains the conditions under which returns, refunds, and exchanges are accepted.

2. Return Window

  • You can request a return or exchange within 24 hours after the order is delivered.
  • Returns or exchanges requested after 24 hours of delivery will not be accepted.
  • Items must be unused, undamaged, and in original packaging unless the request is due to damaged, missing, or mismatched products.
  • Returns for personalized or custom-made items are not accepted.

3. Return Eligibility

To be eligible for a return, items must:

✔ Be in new, unused condition.
✔ Have all original tags, accessories, and packaging.
✔ Include a valid proof of purchase (invoice/receipt).
✔ Include the order ID sent to you on WhatsApp as order confirmation.
✔ Not be listed under non-returnable items.

4. Non-Returnable Items

🚫 Personal care & hygiene products.
🚫 Customized or personalized items.
🚫 Digital downloads & gift cards.
🚫 Clearance or final sale items.
🚫 Items damaged due to customer misuse.

5. Return Process

To initiate a return:

1️⃣ Email support@reviveplus.shop with your order number, order ID sent to you on WhatsApp as order confirmation, and reason for return.
2️⃣ Please wait for 12-24 hours for our customer support team to revert.
3️⃣ We will review the request and approve eligible returns.
4️⃣ You will receive a return shipping address and instructions, if your request is approved.
5️⃣ Ship the item back within 3 days of return approval.
6️⃣ After inspection, we will process the refund or replacement, if eligible.

6. Refund Processing

  • Refunds will be issued to the original payment method, where applicable.
  • After the refund is processed, it takes 8-10 business days to reflect in your account.
  • Shipping charges are non-refundable.
  • COD charges, handling charges, and other non-product charges are non-refundable unless required by applicable law.

7. Exchange Policy

  • Exchanges are available only for size/color replacements or eligible product replacements, subject to stock availability.
  • You must request an exchange within 24 hours after the order is delivered.
  • If the requested product is unavailable, you may opt for a refund, store credit, or alternate resolution, if eligible.

8. Return Shipping

  • Customers are responsible for return shipping costs unless the return is approved due to a verified damaged, missing, or mismatched product.
  • We recommend using a trackable shipping service.
  • Items lost or damaged in transit will not be refunded.

9. Damaged or Incorrect Items

🛑 A damaged product – Report within 24 hours of delivery with clear photos and mandatory unboxing video.
🛑 A wrong or mismatched item – Report within 24 hours of delivery with proof and mandatory unboxing video.
🛑 A missing item – Report within 24 hours of delivery with proof and mandatory unboxing video.

An unboxing video is mandatory for exchange or return due to damaged, missing, or mismatched products to ensure merchant safety from fraudulent transactions.

We will offer a replacement or refund for verified eligible claims.

10. Order Cancellation

  • No order cancellation is allowed after order confirmation.
  • No change in order is allowed after 12 hours of order confirmation.
  • If the order is refused upon delivery or returned to origin due to customer unacceptance, RTO charges may apply.

11. RTO Charges

📌 RTO due to customer unacceptance will cost deduction of Rs. 100.
📌 RTO due to order cancellation request by customer after order confirmation will cost Rs. 100.
📌 Please be available to answer calls from the Delhivery delivery executive and check delivery updates on WhatsApp.
📌 Failure to answer the delivery executive's calls or respond to delivery notifications may result in an RTO (Return to Origin).
📌 Any RTO due to customer unavailability or non-response will cost deduction of Rs. 100.

12. Refund Timeline

📌 After refund processed – 8-10 business days to reflect in your account.

13. Changes to This Policy

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting.

14. Contact for Returns & Refunds

📧 Email: support@reviveplus.shop

Please send the order ID sent to you on WhatsApp as order confirmation to process your requests smoothly and faster.